Voice AI Year in Review 2022 Enterprise Edition - Voicebot Podcast Ep 290

Dec 24, 2022

Enterprise voice AI has been overshadowed for years by the tech giants' activities. That meant the consumer applications often drowned out what was happening in the enterprise. At the same time, most enterprises were moving slowly. That has changed over the past two years. Enterprise adoption of voice and conversational AI solutions is growing steadily and expanding into new use cases. Today we will talk about the contact center, restaurants, automotive, and media sectors. We also go into some detail about large language models and how enterprises are thinking about ChatGPT, Omnichannel, and more.

 

Susan Westwater is the founder of Pragmatic Digital and Strategy Director at Vixen Labs. She is also the author of the book, "Voice Strategy: Creating Useful and Usable Voice Experiences."

 

Jason Fields is the chief strategy officer at Voicify, a leading platform for voice experience creation. He was formerly a senior vice president at Rightpoint and an adjunct professor at Emerson College.

 

Braden Ream is the CEO and co-founder of Voiceflow; the leading conversation AI design collaboration platform. Braden also was recently named to the Forbes 30 under 30 list.

 

Susan, Braden, and Jason are each working on the front lines with enterprises, so you will get some fresh and practical perspectives. Enjoy!